Terms of Service
By accessing and using Tailix, You agree to comply with and be bound by the following Terms of Service. These terms apply to all visitors, customers, and users of our website and services.
About Our Services
Tailix provides pet-related products, educational content, and veterinary consultations to support pet owners in caring for their pets’ health, nutrition, and overall well-being. Our goal is to offer reliable guidance and high-quality products while delivering a supportive and trustworthy experience.
Nutrition & Product Recommendations
Any recommendations related to pet food, nutrition plans, supplements, or products are based on the information provided by the customer. While we aim to suggest the most suitable options, final decisions and responsibility for your pet’s care remain with the pet owner.
Veterinary Consultations
Veterinary consultations provided through our website, forms, phone, or email are intended to offer professional guidance and general medical advice based on the information shared by the pet owner.
These consultations do not replace physical examinations, diagnostic testing, or in-clinic veterinary visits. In cases of emergencies or serious medical conditions, we strongly recommend seeking immediate care from a licensed veterinary clinic.
Orders, Products & Availability
Product availability, pricing, descriptions, and images are subject to change without prior notice. We strive to ensure that all product information on the website is accurate and up to date.
Pricing & Payments
All prices displayed on the website are subject to change. Payments must be completed using the available payment methods provided on the website at the time of purchase.
Returns & Refunds
Returns and refunds are subject to our Return & Refund Policy, which is available on the website and should be reviewed before placing an order.
User Responsibility
Customers are responsible for providing accurate, complete, and truthful information regarding their pets. The quality and accuracy of any advice or recommendations depend on the information provided.
Communication & Response Time
We aim to respond to all inquiries and consultation requests as promptly as possible. However, response times may vary depending on request volume and case complexity.
Educational Content
Any articles, tips, or educational information shared on the website are for general informational purposes only and should not be considered a formal diagnosis or treatment plan.
Limitation of Liability
Tailix, its team members, and affiliated veterinarians shall not be held liable for any direct or indirect damages resulting from the use of our products, services, consultations, or educational content.
Updates to These Terms
We reserve the right to update or modify these Terms of Service at any time. Continued use of the website indicates acceptance of any changes made.
Contact Us
If you have any questions regarding these Terms of Service, please contact us through the official communication channels listed on our website.
Our goal is always to support you with honest, professional guidance and help you make the best decisions for your pet’s health and well-being.
